These terms govern your use of Falcon Click accounts and services. By requesting an account, funding a balance or instructing our team, you accept them. They are written to be read, not to hide anything.
Falcon Click supplies advertising accounts on third-party platforms together with account management, compliance pre-review, top-up processing and, where agreed, semi-managed media buying. We are an intermediary between you and the advertising platforms; we do not own those platforms and cannot override their decisions.
Our services are for businesses only. You confirm you are authorised to act for the company you represent, that the information you give us is accurate, and that you will update it if it changes. We may ask for verification documents and may decline or end a relationship where we cannot complete checks.
Accounts are supplied for your own advertising activity and remain subject to the rules of the platform that issued them.
Balances are prepaid. Top-ups received inside working hours are processed the same day; outside those hours they are processed the next working day. Amounts are charged in the currency of the billing entity used for your account, and any bank or conversion fees are yours. Unspent balance stays yours and can be moved between your accounts or refunded, less any non-recoverable platform fees.
Cashback is calculated on confirmed monthly spend at the rate agreed for your volume and platform mix, and is issued as credit or payout at your election. Refunded spend, goodwill credits and spend on accounts later reversed by a platform are excluded. Rates are reviewed quarterly and any change is notified in advance.
If an account is suspended for a reason that is not caused by your activity, we appeal it and issue a replacement account of equivalent type within twenty-four working hours, carrying over the remaining balance. Where a suspension follows a policy breach in your creatives or funnel, a replacement is at our discretion and may carry a setup fee. We do not guarantee uninterrupted platform access, because that decision sits with the platform.
Unspent, cleared balance is refundable to the original payment method within ten business days of a written request, net of platform fees already incurred and any amounts outstanding on your account. Spend that has already been delivered is not refundable. Service fees for a completed month of semi-managed buying are not refundable.
The following will end the relationship immediately and without refund of service fees.
Each side keeps the other's non-public information confidential and uses it only to deliver or receive the service. This survives the end of the relationship by three years.
We are liable for direct losses we cause, capped at the total service fees you paid us in the three months before the claim. We are not liable for lost profit, lost revenue, lost data, or losses caused by a platform's independent decision to restrict, suspend or ban an account. Nothing here limits liability that cannot be limited by law.
Either side may end the relationship with fourteen days' written notice. On termination we return unspent cleared balance, hand over reporting where the platform allows it, and revoke access. We may suspend service immediately for non-payment, prohibited activity or a legal requirement.
We may update these terms; active clients are notified by email at least fourteen days before a material change takes effect. Continued use after that date is acceptance. These terms are governed by the law of the jurisdiction of the contracting Falcon Click entity named on your invoice, and disputes go to the courts of that jurisdiction.
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